One of the recurring themes in BeFibre reviews is the high level of our customer service. Many customers have praised our company for our prompt and helpful support, particularly during the installation process. For instance, J Allen mentioned a “lovely guy called Simon” who provided all the necessary information, making the onboarding experience smooth and hassle-free. Similarly, John highlighted the exceptional support from Rachael Lees and the customer service team, who ensured his migration to BeFibre was as seamless as possible, keeping him well-informed throughout the process.

These positive experiences extend beyond just customer interactions. Mandy B appreciated the “stress-free installation and super-fast speeds,” which is a sentiment echoed by many who have found their transition to us both straightforward and efficient.

Our involvement in local events and their support for small businesses has also been a point of praise. Buxton Balloon Shop shared a particularly glowing review about their experience working with BeFibre’s events team. Our company’s strong commitment to supporting local businesses was a standout aspect, with the event itself being a hit among attending families.

This community-focused approach not only reflects well on our efforts, but also helps us build a better service and offer support to potential customers who value local community engagement.

Another key aspect that customers frequently mention is the impressive speed and value for money that we offer at BeFibre. Will Loomes noted the “low latency and fast speeds at a very low price,” which he found to be “cracking value.” Many users have expressed satisfaction with the performance of our broadband service, particularly in terms of speed, which often matches or exceeds expectations.

L Roots was “super impressed” with the service, stating that the internet was excellent and delivered exactly as described.

You can find more details on our Trustpilot page.