Switching to BeFibre is easy!

What is One Touch Switching?

Curious about the upcoming changes in the industry’s switching process? You’re in the right place!

In September 2021, Ofcom, the UK’s communications regulator, proposed a new industry-wide switching system called One Touch Switching (OTS), introducing a set of rules that providers must follow when customers switch services.

The aim of this new framework is to help residential customers make more informed choices when switching their broadband and phone provider, ensuring the process is quicker and easier.

The fundamental idea behind One Touch Switching is that the new provider – referred to as the gaining provider – will take full responsibility for managing the entire switching process, with assistance from the losing provider (the customer’s current provider).

This new system came into effect on 12th September.

How Does One Touch Switching Work?

The goal of One Touch Switching is to support customers in making well-informed decisions when changing their broadband and phone provider, while simplifying and speeding up the process. The key objectives include:

• Reducing complexity: Making the switching steps simpler for customers.
• Improving the customer experience: Minimising downtime or service interruptions during the switch.
• Empowering consumers: Giving customers the information they need to make well-informed choices about their service providers.

Do you want to keep the same phone number?

If you wish to keep the same phone number, please select BeTalk fibre powered phoneline at checkout and enter your current phone number when prompted.