BeFibre is joining the Zzoomm family.

Same great service. Now part of Zzoomm.

Following last year’s merger, BeFibre is now part of the Zzoomm family. Bringing our businesses together allows us to continue investing in great broadband services, while giving you access to a larger, enhanced customer service team, all backed by Zzoomm’s excellent 4.6 Trustpilot rating.

From 1 July, you’ll notice our communications starting to look a little different. As Zzoomm and BeFibre come together, you’ll start to notice a few changes in how our communications look and feel. We’ll be gradually introducing Zzoomm branding, including fresh new colours and the Zzoomm logo alongside BeFibre.

This change will appear across:

your bill
My Account
emails and customer communications

You’ll still be able to find FAQs and help content on Be-Fibre.co.uk, and it’s also available on Zzoomm.com too.

Your questions, answered.

Why is BeFibre becoming part of Zzoomm?

BeFibre joined the Zzoomm family following a company merger in 2025. From 1 July 2026, customers will begin to see the Zzoomm brand appear across communications, billing and My Account.

Bringing our businesses together allows us to continue investing in great broadband services, while giving you access to a larger, enhanced customer service team, all backed by Zzoomm’s excellent 4.6 Trustpilot rating.
What is changing?

From 1 July 2026, anything we send you will be badged with both the BeFibre and Zzoomm logo, from customer emails, to bills and My Account.
Is there anything I need to do?

No. There’s nothing you need to do. Your broadband and any other services you have with us will continue to work as normal.
Is my broadband service changing?

No. Your broadband service will continue to work exactly as it does today.

There are no changes to your broadband package, speed, equipment or service.
Will my monthly bill change?

No. Your pricing and payment setup are staying the same.

The only difference is that your bill will now feature Zzoomm branding.
Will my Direct Debit still work?

Yes. Your Direct Debit will continue as normal and you don’t need to do anything.
Do I need to create a new account?

No. Your existing My Account login details will continue to work, and you can also use it on the Zzoomm website – https://my.zzoomm.com/
Will My Account work differently?

No. My Account will continue to work in the same way.

You may notice some changes to how it looks, but how you access and use it remains the same.
Can I still contact customer services?

You can get in touch with our customer service team in exactly the same way you do today. Calls and emails will continue to come straight through, and you’ll now benefit from support from our combined team – giving you access to an even bigger, enhanced service backed by Zzoomm’s excellent 4.6 Trustpilot rating.