Acceptable Use Policy

In this Acceptable User Policy or “AUP”, You will see word that begin with capital letters, these particular words have the meanings set out in the terms and conditions unless We give them different meanings below. 

“Be Fibre Limited” means “Be Fibre”, “We”, “Us”; 

“Contract” means the terms and conditions (which You can find here) between You and Us for the Service;

“Service” means the service We provide to You subject to the Contract;

“You”, “Your” means the customer who uses the Service which is subject to this AUP.  

Please read this AUP carefully as it applies to Your use of the Service.   

This AUP sets out the rules that apply when You use the Service provided by Us. 

We may amend, modify or substitute this AUP at any time. Your continued use of the Service after any such amendment, modification or substitution means that You accept the new AUP.  We recommend that You visit Our website www.be-fibre.co.uk regularly to check for any updates or amendments to this AUP. 

You have agreed that You will only use the Service for personal purposes and not for business purposes.   

A. Security  

1. You are responsible for the security of the information You send and receive over the Service. We are not responsible for the consequences of your failure to employ adequate security measures (e.g. lost or corrupted files, identity theft, fraud) in respect of that information. 
2. If We identify that any of Your own devices used to use the Service are causing significant impact to the Service or Our network or are part of a “botnet” (machines hijacked by others to distribute malicious software or other forms of abuse), We reserve the right to suspend or disconnect the Service without notice. 
3. You must ensure that Your own devices are protected with up-to-date anti-virus software and a properly configured firewall as a minimum, where applicable.  
4. You must keep Your password(s) confidential and secure. If You think that Your password(s) has become known to any unauthorised person or may be used in an unauthorised way You should take steps to change Your password immediately. If You believe that any of Your devices have been used to breach the terms of this Acceptable Use Policy You must inform Us immediately. 

B. Use of the Service 

1. You are responsible for the way the Services are used and You are responsible for ensuring that Your use of the Service is within the law.  
2. You must not use the Service, or allow anyone else to use the Service, to carry out any of the following acts: 
   1. send a message or communication that is offensive, abusive, defamatory (damages someone’s reputation), obscene, menacing or illegal; 
   2. cause annoyance, nuisance, inconvenience or needless worry to, or interfere with the rights of, any other person; 
   3. perform any illegal activity; 
   4. break, or try to break, the security of anyone else’s equipment, hardware or software; 
   5. deliberately receive, use, own, post, transmit or publish obscene material (including, but not limited to, child pornography); 
   6. upload, post, publish or transmit any information or software that is protected by copyright or other ownership rights without the permission of its owner; 
   7. copy or distribute any software that We provide (but You may make a backup copy of any software that We provide for Your personal use); 
   8. use any Internet Protocol (IP) address that We have not assigned to You.  You may not use the internet connection We provide to harm the service of another internet user or impersonate another user, whether on Our network or external to Our network. You acknowledge that We may change your Internet Protocol (IP) address from time to time without giving notice unless You have purchased a fixed IP address from Us; 
   9. use the Service in a way that (a) risks degradation of service levels to Our other customers, (b) puts Our systems at risk or (c) interferes with or attempt to interfere with the operation of any of Our equipment , the Equipment or the Service or the Internet; 
   10. knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
   11. run open mail relays or open web proxies or similar services that can allow unknown third parties to use Your connection to (possibly) commit unlawful acts without Your knowledge or control; 
   12. modify identifying network header information in order to deceive or mislead; 
   13. for business purposes. 

This list is not exhaustive and any act which adversely affects either Us or a third party may result in Us suspending or terminating the Service in accordance with the Contract. 

C.  Email  

1. You cannot and You must ensure your users do not use any Be Fibre service to:  
   1. send duplicative, unsolicited e-mail messages (commercial or otherwise), or to collect the responses from unsolicited email;  
   2. send an offensive, indecent, racist or harassing message to another user of the Internet, including any message which is offensive to people on the grounds of gender, race, colour or religion;  
   3. send messages for the purpose of fraud and/or with the intention of committing a criminal offence;  
   4. send unsolicited promotional or marketing material; or  
   5. chain letters or pyramid selling schemes.  
2. You must ensure that Your use of mail does not adversely affect the proper functioning of Be Fibre’s systems, including where mailboxes:  
   1. receive large volumes of undeliverable mail;  
   2. have forwarders set to other mailboxes where mail cannot be delivered or have forwarders or autoresponders that generate circular loops.  
3. It is Your responsibility to back up the content You create and store using the Service. Upon suspension or termination of the Service such content may be removed and permanently deleted by Us without notice. 

D. Suspension and Termination  

1. The Contract requires You to comply with this Acceptable Use Policy. If You do not do so, We may suspend or terminate the Service.  
2. We may run manual or automatic system tests (including scanning for open mail relays or unsecured proxy servers) to assess compliance.  
3. Although We reserve the right to immediately suspend or terminate Services which have been used in breach of this AUP, provided that the breach does not require immediate remedy, We will usually contact You during business hours to inform You of the actions needed to resolve the issue before We suspend or terminate the Service. Otherwise, if urgent action is required, We will contact You after suspension to advise what actions You need to take to rectify the situation.  
4. Restoration of any and all Services suspended as a result of breach of this AUP will be considered on a case-by-case basis by Us. We will not restore a Service where there is history of similar misuse. 
5. You are responsible for keeping Your contact details with Us up to date. 

E. Complaints

We may receive a complaint about Your use of the Internet. If it comes through a formal legal process (e.g. a Court Order) then We will follow the appropriate legal steps. However, We may receive an informal complaint about Your use of the Internet (an abuse complaint to that indicates You may not be following this Acceptable Use Policy. We will contact You to investigate, but where We are required by law or to protect Our interests or the interests of a third party or You are not able to satisfy Our investigation, then We reserve the right to suspend or terminate the Service immediately.