Adding VoIP to your BeFibre home broadband package transforms your home communication setup into a modern, efficient, and versatile system. It’s not just about making and receiving calls; it’s about integrating your home communication with the latest digital technology. With VoIP, your home phone becomes an extension of your digital life, effortlessly blending with your online activities. The ease of use and the quality of service, backed by BeFibres robust full fibre broadband, ensures that your home phone experience is top-notch. Whether it’s staying in touch with family members or simply enjoying clearer, more reliable calls at home, adding VoIP to your broadband package is a smart move for any modern household.

What is VoIP?

Voice over Internet Protocol (VoIP), also known as IP telephony, is a way to send and receive voice calls over the internet. VoIP converts analog voice signals into digital data packets that can be transmitted over IP networks. This enables you to make and receive phone calls using a broadband Internet connection instead of a traditional telephone line.

In case of emergency

Our BeTalk service requires a working BeFibre broadband connection and electricity to power the phone adapter. If there is a broadband failure or power cut, your BeTalk service will not work. In case of an emergency, you must always have another means of making calls such as a mobile phone, to contact Emergency Services.
If you have a healthcare, medical, or any landline connected alarm, you will need to check with your alarm provider that it will work with VoIP.

What kind of equipment do I need?

Setting up your BeTalk fibre powered phoneline is simple. If you’ve one of our BeHubs all you need is your home phone and in some cases the BT to RJ11 adapter that is supplied with your BeHub*** – all you do is plug your phone into the phone port “1” on the back of your router. If you’ve one of out other routers, we’ll send you a BeTalk phone adapter*** which plugs in-between into your router and your home phone. No technical expertise is required.

Can I bring my existing number?

In most cases yes, that’s no problem at all and free of charge. All we need is the number you’d like to port and some details, and the process takes about 12 days to complete. For those 12 days you’d have a temporary BeTalk number so you can still use the BeTalk service.

Can I choose my new BeTalk number?

That’s not possible, Your new BeTalk number will be assigned when we setup your new BeTalk fibre powered phoneline.

What if I change my mind?

That’s no problem at all, BeTalk is also covered by our 30 day BeGuarantee, just call our Customer Support team on 0330 088 83 83 if you have any questions at all.